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SYMANTEC CORPORATION - PETER NORTON GROUP 03/06/97 README.TXT for Norton Utilities for Windows 95 --------------------------------------------------------------------- --------------------------------------------------------------------- Thank you for purchasing Norton Utilities for Windows 95. This version of Norton Utilities is designed to run only under Windows 95. This version is not compatible with Windows NT, Windows 3.x, Windows for OS/2, or Windows emulators such as SoftWindows. Please review this document in its entirety prior to installing Norton Utilities as it contains late-breaking information that the User's Guide and the online help do not contain. General information about Norton Utilities can be found online using Info Desk. Click Info Desk from the Norton Utilities menu. --------------------------------------------------------------------- Contents --------------------------------------------------------------------- 1.0 Installation with Setup Wizard and Uninstall 2.0 General Points of Interest 3.0 Norton Protected Recycle Bin and Norton Protection (NProtect) 4.0 Norton Diagnostics (NDIAGS) DOS-based program 5.0 Norton Disk Doctor (NDD) Windows-based and DOS-based 6.0 Norton System Doctor 7.0 Rescue Disk 8.0 Image 9.0 Speed Disk 10.0 System Information 11.0 UnErase Wizard 12.0 UnErase (UNERASE) DOS-based program 13.0 Disk Editor (DISKEDIT) DOS-based program 14.0 UnFormat (UNFORMAT) DOS-based program 15.0 Norton System Genie and Norton Utilities Overview 16.0 Norton File Compare 17.0 Norton Registry Tracker 1.0 Installation with Setup Wizard and Uninstall --------------------------------------------------------------------- NOTE: DO NOT install Norton Utilities to a folder with a name longer than 40 characters. The DOS-based Norton Utilities programs will not run properly. ========================= During installation, Setup Wizard attempts to rename older Norton Utilities programs to *.OLD, or, if files with this extension already exist, to *.BAK. If both extensions already exist, Setup Wizard over- writes the older file without creating a backup first. ========================= During installation, Setup Wizard creates backups of USER.DAT and SYSTEM.DAT. After making a rescue disk that includes the registry files, the backups USER.NU and SYSTEM.NU can safely be deleted. ========================= Microsoft Office 95's FindFast feature may cause problems with Setup Wizard. Installing Norton Utilities while FindFast is running causes Setup Wizard dialog-box placement problems (dialog boxes may also appear off the screen) and conflict with its initial Windows 95 restart procedure. If you experience these problems (or if you are reading this prior to installation), you should remove it temporarily from your StartUp folder. ========================= Programs registered with System Agent are not automatically unregistered from System Agent when Norton Utilities are uninstalled. ========================= If you receive the message "Setup has detected an incomplete installation," run the file ~SYMSHEL.EXE from the windows directory to clean up the left over files. This problem may occur when something interferes with the Windows RunOnce handling. ========================= We generally recommend uninstalling Norton Utilities for Windows 95 1.0 prior to installing Norton Utilities for Windows 95 2.0. However, if you have files protected under Norton protection under the first version and you wish to preserve these protected files after updating to Norton Utilities for Windows 95 2.0, you should install directly over the earlier version. ========================= Note for users installing over Norton Utilities 95 1.0: After installation, if you receive the message "A required .DLL file, S32UTIL8.DLL, was not found", or the message "The modules listed below are out of date for this application", then you will need to delete some files from the directory where you installed Norton Utilities 95 2.0. Go to the directory where you just installed Version 2.0 and delete all files dated earlier than 9/24/96. ========================= To force Internet Explorer 3.0 to install, remove the file SHDOCVW.DLL from Windows' system directory. ========================= We have received a few reports of newer modems having problems performing the online registration which occurs during install. This same issue can also arise when running LiveUpdate from within Norton Utilities. This occurs mostly on newer USRobotics modems and international modems. The problem can sometimes be solved by restoring the original factory settings to your modem (sending an AT&F1 command to your modem may sometimes accomplish this). If you still experience this difficulty, contact Symantec tech support. ========================= Note to Upgrade Customers: If you're upgrading from a CD version of a qualifying product, disable the Autorun feature during the upgrade by holding down the Shift key when inserting the qualifying CD. 2.0 General Points of Interest --------------------------------------------------------------------- LiveUpdate and Internet Firewalls --------------------------------- LiveUpdate is the new automatic update feature. If your Internet connection is protected by a firewall, you may need to modify its configuration to use LiveUpdate. Use the following data to configure your firewall to permit access to the Symantec LiveUpdate FTP site. Host: update.symantec.com Outbound data port: 21 Inbound data port: 20 Protocol: FTP Consult your firewall's documentation for implementation details. ========================= Several Norton Utilities programs lock the drive on which they are working. If the drive is written to while it is locked, the program must restart. As odd as this sounds, this process is normal for multitasking operating systems. This process is commonly noticed on a drive containing the swap file. For example, if the swap file grows in size while Norton Disk Doctor is diagnosing the disk, Norton Disk Doctor restarts in order to verify the newly written data on the disk. ========================= Some programs, such as the IBM RRTask List program, prevent Norton Utilities programs from obtaining a drive lock. Under these circumstances, remove this program from memory by removing it from the StartUp folder and/or from the LOAD= line of your WIN.INI file, restart your computer, and try the Norton Utilities program again. ========================= The DOS-based programs that accompany Norton Utilities for Windows 95 have the following minimum memory requirements: DOS-based Program Conventional Extended Norton Diagnostics (NDIAGS) 512K NONE Norton Disk Doctor (NDD) 360K 2 MB Disk Editor (DISKEDIT) 360K 2 MB UnErase (UNERASE) 360K 2 MB UnFormat (UNFORMAT) 360K 2 MB Rescue Restore (RESCUE) 512K NONE Most of these programs run in protected mode; therefore, a memory manager, such as HIMEM.SYS, must be loaded. ========================= The protected mode DOS Norton Utilities programs may display "Run-time error R6009 - not enough space for environment" if your PATH environment variable contains more than 128 characters. ========================= If you are running Norton Desktop for Windows, the following lines must be removed from SYSTEM.INI file: device=c:\ndw\vfintd.386 device=c:\ndw\vnss.386 ========================= Norton Disk Doctor can be used to diagnose and recover drives under Windows 95 while in safe mode. However, many of the operating system functions needed by the other utilities are not available in this mode, and therefore the other utilities are not supported under safe mode. If you have an emergency situation and you cannot start Windows 95 normally, we highly recommend that you refer to Chapter 6, "DOS Recovery Procedures," in the Norton Utilities User's Guide. ========================= Beware of disk repair programs that are not specifically designed to repair the Windows 95 file system. Using such a program can cause corruption of long file names. If you accidentally run a disk repair program not designed for Windows 95, don't worry. Norton Disk Doctor reports and repairs problems with long file names. ========================= Hard disk drives with more than 1024 cylinders may cause problems with Norton Utilities if improperly partitioned. You can overcome this problem by using an Enhanced IDE (EIDE) or SCSI controller, upgrading your system BIOS, or through the use of third-party disk partitioning software. ========================= The Windows 95 Setup Wizard does not automatically include Quick View as part of the installation process. Quick View must be installed in order to use the Quick View feature in UnErase Wizard and Space Wizard. If Quick View is not installed on your computer, you can add it by doing the following: 1 Click Settings, then Control Panel from the Start menu. 2 Double-click Add/Remove Programs. 3 Click the Windows Setup tab. 4 Select Accessories from the list box, then click Details. 5 Select Quick View. 6 Click OK. 7 Click Apply. You will be prompted to insert your Windows 95 disk. ========================= Some computers start in monochrome mode after running Windows 95. Any DOS program may display in monochrome because of this. To correct this problem, try typing MODE CO80 at the prompt. ========================= Certain security features on Internet Explorer may prevent the proper operation of Norton System Genie and Overview when running in safe-mode. ========================= Internet Explorer is required to run Norton System Genie and Norton Utilities Overview. To install Internet Explorer 3.0 after Norton Utilities has been installed, double-click MSIE30.EXE in the Nu95 folder on the Norton Utilities CD. IE3.0 requires 23MB of disk space. ========================= Shortcuts copied from Norton System Genie or Norton Utilities Overview will not work unless IE3.0 is your default browser. ========================= When installing a Norton Utilities application for use with System Agent, select the version ending with the letter S if it is available. ========================= Close Norton Protection and Norton System Doctor before installing CommSuite95. CommSuite95 will also prompt you for this, but only after you have gone a long way through its installation. ========================= If you have either the Buslogic BT-757s SCSI adapter for EISA systems or the Buslogic BT-445s SCSI adapter add the following two lines to the SYSTEM.INI file in the Windows directory. [SYMEVENT] DOSINT13HOOK=FALSE 3.0 Norton Protected Recycle Bin and Norton Protection (NProtect) --------------------------------------------------------------------- To configure Norton Protection (NProtect) features, right-click the Recycle Bin icon, then click Properties on the context menu. ========================= NProtect uses available free space to protect your files. Once the free space available reaches a specified threshold, NProtect starts purging the oldest protected files to free up just enough space to protect the latest deletion. This threshold is currently set to 10% or 10 MB of the current disk partition, whichever is less. ========================= The Norton Protected Recycle Bin protects up to a maximum of 1500 files. ========================= NProtect does not automatically make room on a removable drive if that drive was empty at startup. NProtect needs to acquire size measurements regarding the drive in order to make room and re-acquires this information once a deletion has taken place or once it detects that the volume in that drive has changed. ========================= Before compressing a drive, to speed up compression you should empty the files that have been protected by Norton Protection. To empty the Norton Protected Recycle Bin, right-click the Norton Protected Recycle Bin, then click Empty Norton Protected Files. ========================= You may not be able to purge protected files while a disk utility program is processing. You will notice that the NProtect shield does not change after purging the files (if the Show Norton Protection status icon is checked). Close the disk utility and retry the purge command again. ========================= If Show Norton Protection status is checked and you check or uncheck the Use Large Icons check box on the Plus! tab in the Display Properties, then the Recycle Bin icon may appear stretched or shrunken. To fix this, go to the Desktop Item tab in the Recycle Bin Properties, uncheck the Show Norton Protection status check box, click the Apply button, and then check the Show Norton Protection Status check box and click OK. ========================= The Show Norton Protection Status feature may automatically shut-off if Windows runs out of memory. Once you resolve your memory problems, you turn this feature back on manually. ========================= To uninstall Norton Protection, use the Selective UnInstall option and choose UnErase Wizard. This removes both the Norton Protected Recycle Bin and UnErase Wizard from your computer. Open Add/Remove Programs from the Control Panel to start Setup Wizard's Uninstall programs. ========================= Because NDOS was written before the existence of FAT32, volume free- space reports on FAT32 drives may be incorrect. ========================= When file larger than the Max Size Constant is deleted, by design NProtect does not protect this file. It is also not added to the tracker list, so it does not appear under recently deleted files either. The file must be manually recovered. ========================= When using NDOS, some file deletions of read-only files may not be protected. Use 4DOS for Windows 95 instead. ========================= Norton Protection will not automatically protect removable drives. Some drives can be configured as either removable or fixed (such as Zip drives.) You should be aware that Norton Protection checks the state of each drive at startup and will not protect this type of drive if it is configured as Removable. The Norton Protection tab of the Recycle Bin property page will still show this drive as enabled. If you press Apply, this behavior will be overridden and the drive will be protected. ========================= Norton Protection stores deleted files in a hidden folder named NProtect. ========================= Drives protected by Norton Protection cannot be formatted while Norton Protection is enabled. Disable Norton Protection before formatting the drive. ========================= When using an Adaptec 2742 SCSI controller Norton Protection may treat the floppy drive as a hard disk. Solution: Use the 16-bit floppy drive driver. ========================= Restoring a registry snapshot from Norton Registry Tracker may cause the Norton Protection status shield to be incorrect. To resynchronize the shield state disable showing the Norton Protection state and then re- enable it. 4.0 Norton Diagnostics (NDIAGS) DOS-based program --------------------------------------------------------------------- Norton Diagnostics will reboot your computer when performing a Comprehensive Memory Test. The drivers for compressed drives are temporarily disabled during this process. Be sure to start your computer normally after using Norton Diagnostics so that the drivers for compressed drives are loaded and the drives are properly mounted. ========================= Do not run the Comprehensive Memory Test option from Norton Diagnostics on a "swapped" compressed drive (where C: is compressed and another drive is the host drive). If you accidentally run Norton Diagnostics in this configuration, you must rename your compressed-drive drivers back to their original names before restarting your computer. To do this, look for the files DBLSPACE.NDS or DRVSPACE.NDS in your root directory, and rename them back to DBLSPACE.BIN or DRVSPACE.BIN, respectively, then reboot. 5.0 Norton Disk Doctor (NDD) Windows-based and DOS-based --------------------------------------------------------------------- The windows version of Norton Disk Doctor is designed to restart upon detection of writes to the disk that is being diagnosed. This is needed to ensure the data integrity on the disk when repairs are required. This restart may occur several times during a single NDD session. ========================= When running the DOS version of NDD on a computer containing one or more drives with invalid boot records, you may receive a message saying "Invalid media type reading drive x: (Abort, Retry, Fail?)." Select Fail, and NDD will continue loading. Select the drive to repair the problem. ========================= Norton Utilities programs should not be run during system startup with other programs that require exclusive access to a drive. For example, do not run Norton Disk Doctor and ScanDisk on the same drive at startup. Doing so will produce an error message. ========================= Using Norton Disk Doctor on either SyQuest 270 drives or SCSI drives on Adaptec 2940w controllers may warn you of the inability to access partitions on drive 1. If you get a message indicating this, go into the Windows 95 hardware manager and uncheck INT 13 Unit operation for the device if it is enabled. ========================= Make sure you are running under Windows 95 MS-DOS mode when using the DOS-based Norton Disk Doctor program to repair the boot record. ========================= NDD can not repair damaged program code in the boot record. Use Rescue to restore this data. ========================= NDD currently does not support partitions created with Partition Magic. ========================= On FAT32 drives, depending on the configuration of the drive and the amount of memory in your system, the DOS-based applications may produce out of memory errors. ========================= After correctly reporting a drive lock error, when the windows-based version of NDD exits SAGE will report the Last Result as "Code: 6." This means there was a drive lock failure. ========================= Installing new versions of Win95 after Norton Utilities will stop NDD from being run as the default startup scanner. Reinstall Norton Utilities to fix this. ========================= When restarting Windows after it was not shut down properly, you may receive the following message: "Error reading configuration file SYMCFG.BIN." Press OK to allow Norton Disk Doctor to check and repair any disk errors that may have occurred when the system was shut down. Once Windows loads, use the FIND option from the START MENU to locate SYMCFG.BIN on your hard drive. If you have more than one hard drive, specify each in the FIND program's LOCATE IN box by typing, for example, C:\ for a single drive or C:\;D:\ for multiple drives. When the file is located, right-click the file and choose delete. When prompted for confirmation, answer YES. 6.0 Norton System Doctor --------------------------------------------------------------------- Norton System Doctor may report 100% CPU usage when Microsoft's System Monitor (SYSMON) program is running. This is caused by System Monitor's use of all idle processor time while displaying its processor usage gauge. ========================= Norton System Doctor may report 100% CPU usage during a pcANYWHERE session. This is caused by the high activity generated by constant video updates and modem transmissions. ========================= Norton System Doctor sensors, may, on occasion, appear on Microsoft Access's background window. When this occurs, force the Access window to be refreshed by changing the size of the Access window, or by minimizing and then maximizing it. ========================= Using High Contrast (White on Black) Accessibility Options may cause Norton System Doctor's text to be invisible. You will either need to adjust System Doctor's sensor colors, or turn off the High Contrast features. ========================= Norton System Doctor's sensors have been configured for optimum performance on most systems. You should not increase the frequency of any sensor that can automatically run a Norton Utilities program, such as the Rescue Readiness, Image, Disk Integrity, and Fragmentation sensors. If you do notice a decrease in drive performance while Norton System Doctor is monitoring that drive, you may want to decrease the frequency with which Norton System Doctor monitors that drive. ========================= If you don't use a mouse and you need to access Norton System Doctor while it is docked, reopen Norton System Doctor from the Start menu. To do this, press CTRL-ESC and use the arrow keys to highlight Norton System Doctor from the Norton Utilities menu and press Enter. This does not open another instance of Norton System Doctor; it makes Norton System Doctor the active window. You can then use ALT-Spacebar or F10 to access Norton System Doctor's menu. ========================= Norton System Doctor's docking features are limited while using Program Manager (PROGMAN) as the shell, and may produce different results than when using the standard Windows 95 shell (EXPLORER) and other docking programs. There are several specific issues: - The autohide feature may not function correctly. - Maximize, restore, and close buttons may be grayed. - If a minimized System Doctor is restored by using the Alt-Tab key, the border may display inconsistently. - Clicking on the minimized title and opening to a full screen may exhibit behavior different from that of other applications. ========================= You must open the properties for the given Stop Light sensor in order to change its color. You cannot change the color from the Appearance tab of the Norton System Doctor Options dialog box. ========================= If you have Always on Top disabled in a docked Norton System Doctor, you will not be able to move windows past the area occupied by the System Doctor. ========================= In rare cases, in a vertically docked Norton System Doctor, its width may be larger than necessary to accommodate the current set of selected sensors. To get around this problem, close and re-run the program. ========================= Configuration files saved with version 1 used the default suffix of .REG. Although version 2 now uses the default extension of .NSD, these files can still be used. ========================= If you believe you have a SMART (Self-Monitoring And Reporting Technology) hard drive, but the SMART sensor in Norton System Doctor reports that no SMART drives can be found on your system, you may want to try installing the Microsoft SMART driver that we've provided for your convenience in the SMARTDRV folder on this CD. For more information, see the SMARTDRV.TXT file in the SMARTDRV folder on the Norton Utilities CD. ========================= If you connect to an Internet Service Provider (ISP) such as CompuServe 3.01 or America Online using dial-up networking, you should not enable the Internet sensors in Norton System Doctor. ISPs that use dial-up networking do not disconnect properly if they detect another application using the internet connection. This could cause your ISP charges or your telephone bill to be higher than expected. 7.0 Rescue Disk --------------------------------------------------------------------- You cannot save rescue items to the root of any hard disk. The root typically contains important data that could be overwritten. ========================= It is highly recommended that you not save rescue items to a compressed floppy disks. When rescue items are stored on a compressed floppy, the floppy cannot be used as a boot disk. ========================= The Rescue disk cannot be booted on a dual-boot system with a Windows NT boot partition. ========================== Rescue creates two files called SYSTEM.REG and USER.REG, which contain registry information from two different registry files (SYSTEM.DAT and USER.DAT, respectively). See Chapter 6, "DOS Recovery Procedures," in the Norton Utilities User's Guide for information on restoring the registry with these files. ========================= Disk Manager partitions are not compatible with Rescue. ========================= This version of Rescue does not support data stored by previous versions. ========================= Under unusual circumstances, windows may report a drive error when returning from an MS-DOS session. Running Rescue at this point may not report any errors. This is normal behavior since Windows will have already corrected the problem by the time Rescue has been run. ========================= The CMOS checkbox in the DOS Rescue application may sometimes falsely indicate that the CMOS should be restored. This is because different motherboards change the CMOS values at unpredictable times. ========================= The DOS version of Rescue almost always correctly detects a corrupt boot record, but on rare occasions it may fail to do so. If this happens and you are certain your boot record is corrupt, you can restore it (even if Rescue does not detect corruption) by running Rescue and checking the Boot Record field. 8.0 Image --------------------------------------------------------------------- Image may report "Volume Lock Failed." This indicates that another disk program is currently accessing the disk and Image could not lock the volume for its own process. Click OK and try again when disk access by the other program has stopped. ========================= Programs that rearrange data on the disk, such as Defrag, can invalidate the saved image information. Rerun Image after running these types of programs. ========================= Image exit codes reported by System Agent are: 0=Completed Successfully 1=Image cannot image drives on a Lantastic server 2=Drive is a network, ASSIGNed, or SUBSTed drive 3=Drive is not valid 4=The disk is write-protected 5=Error writing to disk 6=Insufficient memory 7=IDX or DAT file in use by another application 8=Another Norton Utilities program is using this drive 9=Unknown error 9.0 Speed Disk --------------------------------------------------------------------- Norton Speed Disk is designed to restart upon detection of writes to the disk that is being optimized. This is needed to ensure the data integrity on the disk while optimization is occurring. This restart may occur several times during a single Speed Disk session. ========================= If Speed Disk needs to "Pack" your DoubleSpace or DriveSpace 2 volume, it can take several hours or longer. Using Space Wizard to free up space can help overcome this problem. ========================= Speed Disk locks the compressed volume file (CVF) while optimizing. Whenever a CVF is locked, the operating system also locks the host drive (and any other CVF's on the same host drive). This may result in other disk programs failing to run on the host drive while the lock is in effect. ========================= If you schedule a Speed Disk session from SAGE, specify the drive to be optimized in the command line in the SAGE dialog box, not in the Speed Disk options dialog box. (By default, this is the C: drive). ========================= Speed Disk does not support 512-byte clusters on FAT32 partitions. This should not be a problem for most users because this is not a standard drive configuration. ========================= If Speed Disk is run while another component of Norton Utilities has a drive locked, the Start button will remain grayed out. This is because no drive is selected in the drive listbox. To get around this, select a drive which will cause the button to change to Stop and then select a drive again which will re-enable the Start button. 10.0 System Information --------------------------------------------------------------------- The Total Windows Memory value (located below the pie chart in System Information's Memory tab) is calculated by adding together the following numbers: total physical memory + total current swap file size + total current free space on disk + total size of all currently loaded 32-bit applications The last item is included in the total calculation because 32-bit applications under Windows 95 are "swapped out" by flushing them from memory, and then re-loading from the original disk image when they need to be "swapped in." ========================= System Information will report the bus type for "hybrid bus" systems as follows: VL/ISA is reported as ISA VL/EISA is reported as EISA PCI/ISA is reported as PCI PCI/EISA is reported as PCI ========================= It may take System Information an extended amount of time to gather information about network resources on large networks. ========================= Printing a report while using some versions of Adobe Type Manager (ATM) may cause the reversed text headings to print incorrectly. ========================= The Multimedia tab cannot gather information about the "cdaudio" MCI device while an audio CD is playing. System Information displays "Can not gather additional info" when this occurs. ========================= For network, CD, and compressed drives, the Disk Usage Selection on the Drive Tab is the total size of all selected items as reported by the file system. This does not include "slack" space (wasted space because of the device's cluster size), so the total amount allocated will often be slightly more than the size displayed by System Information. ========================= If the Windows 95 Device Manager shows an improperly configured device (represented by a yellow "!" symbol), System Information may be unable to display the correct information for this device. Also note that Plug & Play devices that are disconnected may be reported by the Windows 95 Device Manager as configured. System Information will likely display a disconnected Plug & Play device as configured and active. ========================= System Information will identify a NexGen 586 computer as having a 386- based processor. The NexGen processor uses a 386 instruction set. ========================= To learn more about benchmarking your computer, click Information from the System Benchmark window. Please note the following: - CMOS settings can be used to enable/disable the L1 and/or L2 cache. If the CPU seems slower than it should, verify the cache settings. - Some variation in the benchmark results is normal. System Information is designed to exclude common outside factors, such as most hardware interrupts, running applications, disk swapping, etc. However, some low level system events cannot be completely factored out. These events may cause minor variations in benchmark results. - Although your computer may be the same CPU and MHz speed as other computers, it does not mean that it will produce the same benchmark results. Various other factors, such as the type and speed of the system bus and memory, and the amount and architecture of the memory cache, are accounted for and will affect the speed of your computer and the results of the benchmark. ========================= The multimedia benchmark will only find and test the first CD-ROM drive on a system. ========================= The multimedia video and 3D benchmarks require two additional components: Indeo AVI Drivers and DirectX. These components are on the Norton Utilities CD. Open the Norton Utilities CD folder by right clicking the appropriate drive icon and selecting Open. To install the Indeo drivers, double-click IVI_95NT.EXE in the Indeo folder on the Norton Utilities CD. The Setup Wizard will guide you through this simple installation. There is no need to reboot at the end of the installation. To install the DirectX drivers, double-click DXSETUP.EXE in the DirectX\DirectX folder on the Norton Utilities CD. The Setup Wizard will guide you through this simple installation. You should reboot at the end of the installation. ========================= Do not run the multimedia benchmark if you are running in 16 color mode as some of the modules such as 3D benchmark require at least 256 colors to run. Running these benchmarks in 16 color mode may cause System Information to freeze. ========================= The option for physical benchmarking is disabled on CD-ROM drives. To obtain similar results, manually set the supplemental cache size to small and the access pattern to no read ahead for that drive before running the logical benchmark. ========================= When running the drive benchmark while using the Promise DC4030-VL2 EIDE disk controller the system may hang. See the troubleshooting section of the controller's user manual for possible solutions, such as using only one VESA card in the system. ========================= While running Scandisk, you may experience an invalid page fault when you click the Details button on the Internet Tab of System Information. 11.0 UnErase Wizard --------------------------------------------------------------------- The Recently Deleted Files list shows all files that are recoverable. This list will display the last 25 deletions. However, if some of the files have been overwritten, you will not see 25 files in the list. ========================= If you delete a file on a floppy disk from an MS-DOS prompt and you specify filename letters after a wildcard (for example, DEL *ILENAME.TXT as opposed to DEL FILENAME.TXT or DEL *.TXT), then UnErase Wizard will show the file as Unrecoverable in its Recently Deleted Files page. Right-click in the center of the file list to enable Show Unrecoverable Files.) However, the file is usually recoverable if you click Next and use the subsequent Wizard pages to search the floppy disk. ========================= If Quick View is not functioning, then refer to the note under "General Points of Interest" earlier in this document. 12.0 UnErase (UNERASE) DOS-based program --------------------------------------------------------------------- The DOS version of UnErase may run out of memory if you use the Change Directory or View All Directories commands on disks with many subdirectories, such as network disks. To avoid this problem, use the file list to navigate to the directory you want. ========================= When files are deleted using the deltree command from a MS-DOS window in Windows 95, then you cannot use the Unerase button in the main UnErase/DX dialog box to recover any of these files. When you select View All Directories from the File menu and try to recover, you will get the error message "Error reading directory. It may be erased." To work around this, use Unerase To from the File menu instead. 13.0 Disk Editor (DISKEDIT) DOS-based program --------------------------------------------------------------------- Under DOS 5, insufficient conventional memory may cause system instability. You must have at least 500K of conventional memory for stable operation. ========================= When switching to 32-bit boot record view, the current position of the cursor will change. To solve this problem, select the range of the suspected boot record and then view the selection as a boot record. ========================= Long file names that use high ASCII characters will display as dots in the directory view. ========================= If Windows reports that it cannot find HIMEM.SYS after running Disk Editor, remove all reference to HIMEM.SYS from the CONFIG.SYS and CONFIG.WIN files. These references are redundant since Windows always loads HIMEM.SYS. Note: Do not remove references to HIMEM.SYS from any CONFIG.DOS file you may have. 14.0 UnFormat (UNFORMAT) DOS-based program --------------------------------------------------------------------- Long file names are not recoverable on floppy disks. ========================= UnFormat does not work on compressed disks. ========================= On FAT32 drives, depending on the configuration of the drive and the amount of memory in your system, UnFormat may produce a General Protection Fault due to lack of memory. ========================= Choosing to partially restore any information will disable the automatic unerase feature. Run NDD after restoring to reconstruct lost files. ========================= Due to the dynamics of FAT32 file systems, UnFormat may not always detect when the cluster size has been changed. 15.0 Norton System Genie and Norton Utilities Overview --------------------------------------------------------------------- To run Norton System Genie from a DOS box, change to the directory in which Norton utilities was installed. Next, enter "systuner html\nsg.htm" ========================= Pressing the help key (F1) while in Norton System Genie will cause the help for Internet Explorer to be displayed. To see help on Norton System Genie, choose Info Desk from the Norton Utilities Start menu, double- click Norton Utilities, then double-click Norton System Genie. ========================= When some applications (for example, Disney Toy Story Interactive) exit improperly, the graphics may be scrambled. To solve this problem, minimize Norton System Genie and then restore it. ========================= When some applications, such as Myst, exit improperly, Norton System Genie may be maximized and will not return to its original state. To solve this problem, close and restart Norton System Genie. ========================= When using a 9FX Motion 771 video card with small fonts, Norton System Genie may not display correctly. Solution: Selecting a custom font that is even smaller may improve the appearance. ========================= In order to be able to use System Genie .HTM files, it is recommended that Internet Explorer be installed as the default browser. ========================= For best results when viewing Norton System Genie, leave the font size in Internet Explorer set to Medium or smaller (in the View\Fonts menu), and leave your Windows display set to Small Fonts (Settings\Control Panel\Display\Settings\Font Size). ========================= Norton Utilities Overview includes a link to the Symantec World Wide Web site (http://www.symantec.com). To get to our site from Norton Utilities Overview, click on the GO SYMANTEC text in the upper right corner of the page. Clicking GO SYMANTEC will open Internet Explorer 3.0 and display the site using your Internet provider. If you've installed another browser as your default browser, clicking GO SYMANTEC always opens Internet Explorer 3.0. This link will not work if you uninstall Internet Explorer 3.0, therefore clicking GO SYMANTEC will do nothing. Re- installing Internet Explorer 3.0 fixes this problem. To install Internet Explorer 3.0 after Norton Utilities has been installed, double-click MSIE30.EXE in the Nu95 folder on the Norton Utilities CD. IE3.0 requires 23MB of disk space. 16.0 Norton File Compare --------------------------------------------------------------------- Binary files can occasionally be viewed in the text viewer. These files will appear illegible. ========================= The maximum size of a file is 32,767 lines. If you receive a "could not load all of file" message, try tracking a smaller hive. 17.0 Norton Registry Tracker --------------------------------------------------------------------- To track files with long names (greater than 12 characters), track the files individually instead of tracking the folder that contains them. ========================= If you track directories, then a hidden or system file under that tracked directory will not affect a snapshot. If you want to track a hidden or system file, then make it unhidden or non-system. ========================= If a snapshot of a file tracked by Norton Registry Tracker is also being edited inside another application, there is a chance that an error message will appear saying that the file was in use when you try to save or if you have an auto-save feature in the application. ========================= Files created and Deleted in DOS mode in a tracked folder do not cause an automatic snapshot. Solution: Manually force a snap shot. ========================= Do not use Registry Tracker to track any text or data files that are contained in a folder that is protected by Norton Your Eyes Only. Doing so may cause Tracker to take continuously repeated snapshots that display no changes. This is completely benign, but may cause extremely high CPU usage on your machine.